Frequently Asked Questions

Intentional sourcing is a deliberate hiring approach focused on matching candidates to the exact skills, experience, language level, and cultural fit required for a role. Instead of staffing quickly, we recruit agents who already align with your industry and processes. Resulting in faster, higher quality interactions, and better long-term performance.

All our agents are HIPAA certified and we are PCI DSS, SOC2 and ISO27001 compliant.

Reach out to us! While we call out the industries we most closely work with, our team has experience in a variety of industries. We're happy to share more details!

Yes. Our teams are built to scale up or down as volume changes. We can help you with short-term coverage for peak seasons or rapid support for unexpected demand.